FAQ

How it works

All you need to know.

What is Future Reference?

Future Reference is the simplest way to manage your wardrobe & sell your designer clothes as your style evolves.

1. Connect your email to instantly import your clothing, shoe and handbag purchases.
2. Curate: Visualize everything you own and track resale value. Get alerts when items are in demand.
3. List on multiple marketplaces 90% faster than Poshmark. Set a list price and floor, and we’ll maximize your earnings.
4. Ship when your item sells and get paid 90% of the sale price, always above your floor.
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Sell your clothes faster, for more money, with less hassle.

Why consider resale value when you buy?

We hope that considering resale value in your purchase decisions can help you prioritize quality over quantity, and make smarter decisions about the things you own.

When choosing between a higher quality, more expensive option and fast fashion, when you factor in the resale value returned the higher quality option is the clear choice.

We encourage you to think differently about the way they shop in hopes of encouraging a more sustainable circular ecosystem.

Where do your estimated resale values come from?

Our resale values are estimates based on publicly available data, and other inputs like the age and condition of the item. We may not have resale values for all brands. If you have feedback on any of our estimates, please submit feedback in the upper right hand corner of the app.

Wardrobe Digitization

Future Reference makes it simple to create the ultimate digital wardrobe.

How do I digitize my wardrobe?

We make it easy to add items from your actual closet to your digital wardrobe.

Gmail Sync - Import items in one click by linking your Gmail. We will pull in any purchases from our supported merchants and vendors.

Currently we only support Gmail linking. If you would like to beta another platform, send us a note at support@futurereference.xyz.

URL Upload - If we miss an item, you can import it using our link upload. To do so go to Wardrobe > Add an Item > Import the Link > Select Size > Add to Wardrobe.

Any items added via the URL upload can be verified by sending the receipt to uploads@futurereferenc.xyz.

Automatically importing items via Gmail Sync

Gmail sync is the easiest way to import your past purchases and ensure future purchases are synced to your wardrobe. Future Reference will detect eligible items from your email receipts and automatically collect product details including photos, purchase price, retailer, and more from 75+ retailers and brands. Watch your wardrobe value grow in real time as items sync and estimates are generated.

When you initially sync your Gmail, we import purchases from the past 5 years, automatically removing any returns we can identify. If you see any items that you no longer own or want to remove from your wardrobe, you can do so after importing.

Your privacy is important to us. We only look at email receipts from our supported brands and merchants, and we do not store any personally identifiable information beyond what is needed to import product details.

Here’s how to link your Gmail to your Future Reference account at any time:
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1. Go to the Profile icon in the upper right hand corner and select Manage Account. Then go to My Profile.
2. Click Link Account under Synchronized Email Addresses, then follow the instructions provided by Google to link your account.
3. You can return to your wardrobe, and items will begin to import. This process can take up to 15 minutes.
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Connecting more than one Gmail account

If you have more than one Gmail account that contains receipts, you can link an additional email to import and verify items.

To do so, go to your Profile in the upper right hand corner.
Go to Manage Account.
Scroll to the section 'Synchronized emails'.
Select Link Account.
Select the Gmail account you wish to link and complete Google's security questions.

Your new items may take a few minutes to import.

How does Future Reference protect my privacy with Gmail?

Your privacy is incredibly important to us.

First, we only scan for and look at email receipts from our supported brands and merchants. We do not read or index other emails.

When looking at receipts, we only look for relevant product information, and we do not store any personally identifiable information beyond what is needed to import product details.
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You can read more in our Privacy Policy.

Adding an item via URL

If we miss an item, you can submit a link directly! Simply,

1. Find your item online, copy the URL and paste it into the form.
2. Your item will either automatically import, or you may be given a warning that the website is not yet supported.
3. If the item does import, click into the item details to save your size.

If the item does not import, we'll manually review and add it for you within 24 hours.

Note: Items manually added will not get an Verification tag when they are resold. To get the Verification tag, you must email us the receipt to link to your Wardrobe.

Forwarding receipts to verify ownership of items uploaded via URL import

Verified items sell faster and build marketplace trust. 'Verification' means that the digital receipt has been verified to match the listing by the Future Reference team. Digital receipts are the best proxy for ownership, sometimes better than physical authentication.
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‍To verify your item either
1. Link your gmail and items will be automatically verified
2. Upload an item via URL and then forward the digital receipt to uploads@futurereference.xyz

When you verify via forwarding, you'll receive an email back from support@futurereference.xyz when your item has been verified. At that point you'll also see a badge in your wardrobe and on any future listings.

What should I do if a site isn't supported?

If your favorite brand is not supported by the Future Reference Chrome extension, be sure to "Give Feedback" in the app so that we can work to add it to our list of partners.

Selling

How to sell via Future Reference.

How do I list an item with Future Reference?

By digitizing your wardrobe, you can list your items for resale on Future Reference in seconds. When you list with Future Reference, we will also cross-list your item on multiple marketplaces to maximize reach.

‍To list an item:
1. Select an item from your wardrobe
2. Add photos: We guide you through the required photos that best showcase the item and its condition.
3. Condition: Add details about the condition
3. Edit description: We will auto-generate a description that combines your personal condition information with the item's details, including materials and fit information. We help you create the perfect listing, but you can always edit if you need.
4. Price: Set your price. You can use our recommendation and references to past sales as a guide.

To sell, you will also need a return address on file. This is the address we will use to generate any shipping label.

Helpful tips:

Listings will then be reviewed. Once reviewed, your listing will go live on Future Reference as well as other marketplaces.

Helpful tips:‍

Ensure the photos accurately represent the condition of the item. If there are any tears, stains, or visible wear, please document them. This prevents items from being returned later, per the Future Reference Experience Guarantee.
Follow our photo guidelines, and make sure to include photos of the tags for clothing items. This helps us verify authenticity, and helps your items sell faster.

Can I sell any brand?

With Future Reference you can buy and sell women’s fashion, jewelry and accessories from hundreds of the top luxury, contemporary, and ready to wear brands. You can find a full list of our supported brands here.

While you can add any item to your Wardrobe, not all brands can be sold on our marketplace. We do not accept fast fashion, and focus on high quality brands which hold their value.

What marketplaces do you cross-list on?

- Poshmark
- Vestiaire Collective
- Depop
- Grailed

How do you manage my listings?

We act as a proxy between other marketplaces. Tasks we handle for you:

- Cross-listing to maximize visibility
- Sharing
- Monitoring incoming offers and sharing them with you via Future Reference
- Fielding basic questions
- Sharing insights on pricing and demand
- Handle customer service inquiries

What happens if I want to change the price?

If you change the price within Future Reference, we will also update the price across platforms.

The price on each platform takes into account their specific platform commission, so you may see different prices for your listing.

How do offers work?

If you receive an offer on a specific platform, we will share that with you within Future Reference. Offers take into account each platform's specific fees, so the offer will be the net amount you make, before Future Reference's management fee.

What happens when my item sells? Does it vary by platform?

If your item sells on Future Reference's marketplace, we will send you a label.

If your item sells on another marketplace managed by Future Reference, we will forward you the label to ship. It is important we have a current address on file to make sure the info is correct.

Please always ship within 3 days.

What happens after an item is purchased?

Once purchased, we will email you a label to ship directly to the buyer.
If your item sells on another marketplace managed by Future Reference, we will forward you the label to ship. It is important we have a current address on file to make sure the info is correct.
Please ship within 3 days.
3 days after the item is delivered and the sale is approved, you will receive your earnings.

How do I get my earnings?

You can withdraw your earnings from Future Reference anytime for free. Link your bank account via Stripe to receive payouts.

Future Reference partners with Stripe for payouts. To link a bank account:
1. Go to My account
2. Add a bank account
3. You will be taken to a Future Reference x Stripe portal where you can securely enter your personal and bank information.
4. After completing the Stripe setup, you will be taken back to Future Reference and are ready to sell.

How do fees work?

Future Reference charges a 10% management fee based on your sale price. For example, if you sold an item for $100, we will take a 10% fee of $10.
This fee is deducted from your earnings automatically.

Does Future Reference allow for returns?

No, sellers cannot accept returns at this time. However, every sale is held to our Future Reference’s Experience Guarantee.

If an item is found to be counterfeit or does not match the listing description, we will facilitate the return the item to you and will charge a fee of $25 for reverse logistics. Repeated violation of our Experience Guarantee will result in removal from the platform.

How does Future Reference manage post-sale support for items sold on other marketplaces?

Future Reference will act as your proxy, the same as other listing management. We will forward on inquiries to you, and expect you to respond in a timely manner. If you do not respond, we may withhold earnings.

If an item is deemed 'returned to seller', we will facilitate the return of the item to you. Each return will incur a $25 management fee.

Future Reference Experience
Guarantee

Our buyer policy.

Our promise to buyers

‍‍We are committed to creating a trustworthy community. Thus, we have a no tolerance policy for counterfeit items. If a seller sells an item that is to be determined inauthentic, they will be removed from the platform.

Refund Policy
‍When you make a purchase via a Future Reference seller, we don't release payment to the seller until you tell us you've received your order as described. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Future Reference app or website with supporting photos. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. All returns must be shipped back within 7 days of approval to be eligible for a refund.

What is covered
If any of the following pertain to your order, please report the problem in the Future Reference app or website immediately:

Undisclosed damage
Incorrect or missing item
Item not as described
Item is not authentic

If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided.
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What is not covered

Item does not fit / changed mind – If the item is just not your style or does not fit you, we unfortunately cannot accept a return. You can always re-list the item on Future Reference.

Trades and offline transactions – Future Reference does not cover trades or transactions completed off of our platform. When payment for the full value of items is not exchanged through Future Reference, we cannot guarantee that both parties will ship and transact as promised. You bear all risks associated with any such transactions, and may be removed from the platform if repeated behavior.

The technical stuff

We're here if you need us.

How does Future Reference use my data?

Profile Information
In order to create an account, you may choose to share some basic information such as your name, address, and email. We use this information to provide our services and experience, including our digital wardrobe. Future Reference does not sell any of your personal information. Affiliate links make it possible to offer our services to you at no charge.

Your data is not for sale—we keep your data private at every stage in the browsing process. For more information about how we collect and use data, please visit our Privacy Policy.

Purchase Information
‍In order to provide estimated resale values, we collect basic item information: price, brand, item name, color, and merchant. Future Reference only collects data for sites supported sites and merchants..

‍Product Improvements
‍We collect limited information around how you interact with the Chrome Extension and web app in order to make sure everything is working correctly, and inform how to best improve our experience.

What do I do if I forgot my password?

You can reset your password from the Login page by clicking the "Forgot Your Password" link located underneath the "Sign In" button. You will receive an email that will prompt you to create a new password.

How do I contact customer support?

If you have any questions or encounter any issues, we are happy to help. Reach out to us at support@futurereference.xyz.

Want to get in touch about something else? Use our Contact Us page.

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